Refund policy

Joify is committed to ensuring clarity and procedural integrity in all customer transactions. This policy details the official procedures and conditions for returning an item purchased through joify.shop.

We advise all customers to review these terms thoroughly to ensure a clear understanding of their rights and obligations.

1. 30-Day Return Period

Our policy permits return requests within a 30-day period. This period commences on the date the item is officially recorded as "Delivered" by the designated shipping carrier.

 

2. Conditions for Return (Return Eligibility)

To qualify for a return, all items must meet the following criteria:

  • The item must be in its original, unused, and unworn condition.

  • The item must be returned in all original packaging, with all original tags attached.

  • A valid receipt or proof of purchase is required.

 

3. Return Authorization Process

To initiate a return, you must first obtain a Return Authorization (RA) by contacting our Customer Care Team.

  1. Send your return request to info@joify.shop, including your order number and the reason for the return.

  2. If your return request is accepted, our team will provide detailed instructions, including the specific return shipping address.

  3. Important: Items sent back to Joify without a prior, authorized return request will not be accepted or processed for a refund.

 

4. Damages and Order Issues

We urge all customers to inspect their orders immediately upon receipt.

Should you discover any defects, damage sustained during transit, or if you received an incorrect item, please contact our Customer Care Team at info@joify.shop without delay. Please provide your order number and photographic evidence of the issue to expedite the resolution process.

 

5. Exceptions / Non-Returnable Items

Certain categories of items are ineligible for return. These include:

  • Sale Items: Any products purchased at a discounted price or marked as final sale.

  • Custom Products: Any items that have been personalized, customized, or made-to-order.

  • Personal Hygiene Goods: For health and safety reasons, items designated for personal use (e.g., certain bath or personal care items) cannot be returned.

  • Gift Cards.

If you are uncertain about the eligibility of a specific item, please contact our Customer Care Team for clarification before purchase.

 

6. Exchanges

Joify does not offer direct exchanges. The most efficient method to receive a different item is to:

  1. Initiate a return for the original item (per the policy above).

  2. Place a separate, new order for the desired item.

 

7. Refund Process

Upon receipt and inspection of your returned item, we will notify you via email regarding the approval or rejection of your refund.

  • Approval: If approved, the refund will be processed automatically to your original payment method within 10 business days.

  • Processing Delay: Please be aware that your bank or credit card issuer may require additional time to post the refund to your account.

  • Follow-up: If more than 15 business days have passed since your return approval (not your return shipment) and you have not received your refund, please contact our Customer Care Team at info@joify.shop for assistance.

 

8. Policy Inquiries

For any further clarification or inquiries regarding this Return and Refund Policy, please direct your correspondence to our Customer Care Team at info@joify.shop.