FAQ – Joify Home & Kitchen
Welcome to Joify’s Frequently Asked Questions! Here, you’ll find answers to common questions about our home and kitchen decor, cookware, accessories, shipping, returns, and more. Whether you’re looking for details on product care, payment options, or order tracking, we’ve got you covered.
Find your answers here
What types of products does Joify offer?
Joify specializes in a curated selection of stylish and functional kitchen and home essentials. Our product range includes items such as the elegant 12-Grid Bamboo Spice Rack and the versatile 2-Tier Rolling Bar Cart with Wine Rack, designed to enhance your living space while providing convenience and organization.
How can I ensure the quality of the products I purchase?
At Joify, we prioritize quality and functionality in our product selection. Each item is carefully curated to meet high standards of design and usability, ensuring that our customers receive products that are both stylish and practical for everyday use.
What is the return policy for items purchased from Joify?
Customers can return items within 30 days of receiving their order, provided the items are unused, unwashed, and in their original condition with all packaging and tags intact. Proof of purchase is required for all returns.
How do I initiate a return or exchange?
To initiate a return, please contact our customer service team at info.joify@gmail.com with your order number, a description of the issue, and photos of the received order. Our team will provide instructions for returning the item. Exchanges are only permitted for defective or damaged items.
How long does it take to process refunds?
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to your original payment method within 10 business days. Please note that shipping fees are non-refundable, except in cases of defective or incorrect items.
What should I do if I have not received my refund?
If you have not received your refund within the stated time frame, please check your bank account and contact your credit card company, as it may take some time for the refund to be officially posted. If you still have concerns, contact us at info.joify@gmail.com for further assistance.
Can I cancel my order after it has been placed?
Orders can be canceled within the first 24 hours of placing them, provided they have not yet been processed or shipped. To cancel an order, please contact us immediately at info.joify@gmail.com.
How can I contact Joify for further inquiries?
For any additional questions or concerns, please reach out to us via email at info.joify@gmail.com. Our customer service team is available to assist you with any inquiries you may have.
Couldn't find your answer?
In case you don't find the information you need, don't hesitate to contact us directly. Our team is here to assist you.